Returns & Exchanges Policy
At KOI Kids, we take pride in providing high-quality digital products to support families and children. Because our products are delivered instantly via download, all sales are considered final. However, we understand that mistakes can happen, and we’re here to help.
Digital Products (Downloads)
Due to the nature of digital products, we do not offer returns, refunds, or exchanges unless there is an error with the file or purchase.
If you experience a problem — such as a broken file link, incorrect product, or technical issue — please contact us within 24 hours of purchase.
We will do our best to resolve the issue promptly, either by replacing the file or correcting the error.
Contact Us
To report an issue or request assistance, fill out the form below or email us at koikids.co@gmail.com with:
+ Your order number
+ A brief description of the issue
+ A screenshot (if applicable)
We appreciate your understanding and support of our small business!